FAQ

Is the Medicare rebate available for sessions?
There are no rebates available for therapy, however we do provide skilled and professional help at affordable rates.

What is your cancellation policy?
At least 24 hours notice is required for cancellations, otherwise a fee is payable.

Is a medical referral necessary to see you?
No, a medical referral is not necessary.

How do I schedule an appointment?
You can schedule an appointment or make an enquiry by calling Resilience Counselling on 0487 805 322. Please leave a message on my voicemail and I will return your call as soon as possible. Calls made on the weekend may be on the next business day. Alternatively, you can email samantha@resiliencecounselling.com.au or use the Contact Form.

Do you counsel children and teens?
Yes, from 13 years of age upward.

Do you provide out-of-hours and between sessions emergency support?
No sorry, we are unable to provide between-sessions emergency support. If you need urgent assistance between sessions, please refer to the contact numbers on the Resources page.

Do you provide couple’s therapy or marriage counselling?
No, we don’t counsel on couple’s issues or provide marriage counselling services.

Should I see a doctor if I am experiencing anxiety or stress?
Yes, it is important to consult your GP. Anxiety and stress have a tangible effect upon your body, and your doctor can assess your overall health.

How many sessions will I need?
This depends on the individual and the complexity of their needs, and is your decision. Periodic maintenance sessions can be organised when recovery goals have been achieved.

What is your counselling approach?
Evidence-based methods with proven efficacy, such as Cognitive Behavioural Therapy, Person-Centred Therapy and applied relaxation training.

Shouldn’t I be able to handle this on my own?
Seeking help is a good move, and is not a sign of weakness. It is a courageous step to seek help. Sadly, many people try to struggle through on their own, which can lead to mental and physical deterioration. Talking to a therapist is proactive – benefitting yourself and those who care about you.